EFAX – FAQs

As part of the ongoing Campus Voice program, we are launching an Electronic Fax service (EFAX) to replace existing analog fax technology across the University.  For users who require to retain fax machines (hardware) please see details below.  

Watch the EFAX Service Tutorial Video

What is the EFAX service?  

  • EFAX is a part of the Campus Voice program by USC’s Information Technology Services (ITS) to upgrade the current wired fax service with a cloud-based platform called InterFAX. The EFAX cloud-based solution simplifies operations and management of fax services, enhances reporting, and improves availability within a secure and compliant environment.  

What are the benefits of using EFAX? 

  • Ease of Use: You can send fax from anywhere you can access your account and/or a web browser routes incoming fax directly into your email inbox or web application; therefore, it is more flexible than a physical machine.  
  • Environmentally friendly: The application uses your existing USC-provided computer without the need for additional hardware. 
  • Security: complies with HIPAA, FRPA, PCI regulations.   

Can I keep my current fax service?  

  • Yes, there is an exception process to retain your current analog fax service. Please use this LINK to request service and price information.  The link will be available soon.

Can I still use 5-digit dialing between USC Campus fax numbers? 

  • 10-digit dialing will be required. 

Will I receive a confirmation email when my fax is successfully sent or if it fails to send? 

  • Yes, you will receive an email after sending a fax to confirm a successful send or transmission failure 

What is the EFAX file size limit? 

  • The EFAX attachment size limit is 20 MB.  

Is there a limit how many pages of fax I can receive or send? 

  • The outbound default limit is 100 pages, with no limit on inbound. If outbound needs to be increased, please contact ITS support.  

Do I need administrative rights on my computer or device to use EFAX? 

  • You do not need administrative rights on your computer to use EFAX service.   

How secure is the EFAX platform? How is my privacy protected? 

  • The USC EFAX service provides data and privacy protection through strong data encryption using the Advanced Encryption Standard (AES) 256. 
  • This data encryption supports USC’s compliance with the Family Educational Rights and Privacy Act (FERPA) and the Health Insurance Privacy and Portability Act (HIPAA), Payment Card Industry (PCI) compliance. 

Where can I get help? 

For advanced support and information with InterEFAX, please see the links below: 

Integration with MS Outlook | InterFAX 
Security Information 
ISO 27001 certification | InterFAX 
PCI-DSS Compliance | InterFAX 

For USC support please call/contact the links below:

Local IT support for Schools and Departments 
ITS Service Desk: 213-740-5555;  https://itservices.usc.edu/