Helpful Contacts

ITS Support

Phone Support

• 213-740-5555

Hours for Telephone Support

• 24 hours per day, 7 days per week

ITS Operations Center (OC)

• The ITS Operations Center is staffed 24 hours per day, 7 days per week. They can be reached at 213-740-5555. Please contact them for network outages or other urgent problems that occur outside of the CSC’s business hours.

ServiceNow

• ServiceNow Portal

Zoom Video Conference Support

For questions about Zoom functionality and training:Website

• itservices.usc.edu/zoom

Phone

• 213-740-5555, option 2

24/7 Support

• 1-888-799-8854 (Zoom helpdesk)

Security Contact Information

For Security Incidents – security@usc.edu
To Report Phishing Emails – phishing@usc.edu
For General Security and Data Protection Questions – trojansecure@usc.edu
 

COVID-19 Resources

COVID-19 hotline (including questions for the Emergency Operations Center (EOC) team

• 213-740-6291

Faculty and staff (mental health care)

• Center for Work and Family Life, 213-821-0800, cwfl@usc.edu.

Trojans Care for Trojans for all USC community members to express concern about a Trojan: Campus Support and Intervention (“Trojans Care for Trojans” program)

• 213-740-0411, uscsupport@usc.edu.

Keck Medicine of USC, Employee Health (instructions for health care employees and related personnel of Keck Medicine of USC)

• (323) 442-8609; Verdugo Hills Hospital: (818) 952-4796. Employee Health Services dedicated service line is (323) 442-5219. General Keck Medicine of USC employee questions may be directed to: EmployeeHotline@med.usc.edu

Environmental Health and Safety (public health and hygiene instructions for non-health care employees)

• (323) 442-2200;  view the current health alert.